We make sure that every item that we deliver to you is in good working condition but If ever there is case that you have complaints regarding the item you received, please contact us immediately within 24 hours.

Unit Replacement (if applicable)

Our policy lasts 3 days from date of original purchase. If 3 days have gone by since your original purchase, unfortunately we can’t offer you a replacement.

Items subject for replacement will be tested and diagnosed to make sure that it is a factory defect and not due to user error, misuse, or improper usage.

To be eligible for a replacement, your item must be in perfect working order and in the same condition that you received it. It must also be in the original packaging.

Additional items not available under the replacement policy:

Gift cards

Downloadable software products

To complete your replacement, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at inquiry@artcllc.com.

Shipping Returns

To return your product, you should mail your product to AL RAHAT TRADING CO LLC, Industrial Area 2, PO Box 35045 Sharjah- UAE, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over AED 300.00 (United Arab Dirham THREE HUNDRED) you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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