Frequent Asked Questions

Our Most Frequently Asked Questions

  1.  How to order products?

Customers can Add-to-Cart products that are available for purchase at our website www.gigatools.ph. After completing your shopping needs, just click “Checkout” and fill jobitel com out the corresponding shipping details in the form. Shipping fee shall be computed based on customer’s actual shipping location and preferred courier. 

      2. How much does shipping costs?

It depends on where you want it to be shipped. We will contact reputable couriers so that we can give you the lowest shipping cost from them. We can send via ARAMEX, DHL, First flight Courier, Professional Couriers (subject to Al Rahat Trading Co LLC- discretion), and if you have a trusted courier already, please do let us know. Combined shipping is possible so you can save on shipping costs. And we will only bill you the exact cost of the shipping fee!

        3. Why are your prices a lot lower than most stores? Are your products genuine/original?

Yes, you can be assured that we only sell original units as we are Official Authorized Distributor of various International Brands such as Bosch, fischer fixing system, Fein, xjobs org Sympafix, Husqvarna,etc. We stock volume quantities in order to lower our prices and transfer the savings to our customers offering you the best prices possible. 

          4.  Do you accept replacements?

We make sure that every item that we deliver to you is in good working condition but in case you have any concerns with the items you received, please contact us right away. Please view the policy at this link for further details: http://www.artcllc/pages/replacement-policy.

          5.  Do you offer product warranties?

Warranties vary from product types and brands. Likewise, warranties are usually handled directly by the Authorized Service Centers nationwide. To set an example, Bosch offers one Year manufacturers service warranty across their product range subject to the BOSCH Terms of Service and Evaluation.  Fein offers 1 to 2 Year Parts & Service Warranty, depending on the product, etc. Please confirm the extent of warranty prior to purchase to be clarified on each respective brand’s offer.

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